F.A.Q.

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It is very easy to rent a boat with Moana Smart Charter Ibiza.

You can make your reservation request online through the website.

By phone,  calling the Ibiza office: ES +34 686 146 903 / EN +34 689 694 862

(from May to September: Monday to Saturday from 9:30 a.m. to 9:30 p.m. / Sunday from 10:00 a.m. to 3:00 p.m.
Schedule from October to April: Monday to Friday from 9:30 a.m. to 2:30 p.m.);

Sending an email to info@moanasmartcharter.com

It is advisable to inform when contacting us the number of people and the boat of interest.

We can recommend the most suitable boat for your needs. If you have any questions, please tell us…

The amount to confirm the reservation of the chosen boat corresponds to 50% of the rent and can be paid with:

Visa, Mastercard, Maestro.

Within 48 hours you will receive an email with your invoice and confirmation with all the information you need for boarding.

To rent a boat without a skipper it is necessary to have a nautical license.

Spanish qualifications (PNB, PER, yacht Skipper, etc.) and license from other countries published in the B.O.E.

Other requirements:

Deposit: between € 1,000 and € 8,000 (credit card, cash or check).

For some boats, sea trial.

At the time of boarding, acheck list is made with a review of all the ship’s functions, nautical chart, navigation, maneuver and safety procedures.

We recommend hiring a professional skipper for at least 1 day in case you do not know the navigation area or if you do not have much experience.

Check-in: between 10:00 and 14:00.
Check out: between 18:00 – 19:00 (21:00 maximum in July and August)

When you arrive at the harbor the boat will be ready to sail: clean and provided with drinks and towels.

Moana Smart Charter offers you as courtesy soft drinks and mineral water on board, but if you wish you can also bring your own drinks.
If you have not specified in the reservation the time you intend to arrive, we will contact you to inform the time and harbor of departure.

No. The rental price of each boat is fixed by the ship-owner and does not entail any extra charge or extra commission for the client.
Renting a boat through Moana Smart Charter allows you to have access to many more options, being assessed by a neutral and objective expert team whose interest is that you find the best boat and enjoy your experience in the best possible way.

It is always better to organize the experience with time, but each time more reservations in Ibiza are done last minute, from one day to the next or the same morning. We recommend you get in touch directly by phone, WhatsApp or email and we will look for boat options that have become available.
It is easier to get better prices or have access to boats that are only rented for full weeks.
For last minute requests, it is essential to do the payment of the reservation as soon as possible, since you cannot block the last-minute boats and if another customer pays before, the boat will no longer be available for you.
The best option in these cases is to pay for the reservation in our office or through the payment platform of our website.

The prices indicated on the Moana Smart Charter website are indicative. The availability and the final price of the boats will be sent with a personalized quote request based on all the requirements of each client and the chosen boat.
These variables vary from one boat to another because each one offers a different pack / proposal. We recommend you read the extended brochure that we will send you of each option carefully, so you can ask us any questions or get extended information.
As general information, fuel consumption is not included in any rent, as it is a variable factor.
Other extras not included can be the captain service, hostess, bedding, towels, final cleaning of the boat, mooring, food, transportation, costs of travel from / to the base of the boat, mooring and port fees if you have to bring it from another port.
Catering services, chef, water toys are usual extra services. As amenities, mineral water, ice, soft drinks, snacks and bath towels are included.
As each boat has a different pack / proposal, your assistant will indicate at all times what is included and what not, so that you can always choose the best option, knowing the total cost and all the clear terms before doing the reservation.

Depending on the extras hired, some can be paid along with the reservation and others can be paid at the destination, such as security deposits, captain service, final cleaning, etc.
Water toys, sea bobs, jet skis, fly board… must be paid along with the reservation to ensure availability, unless they are already aboard the ship and they are offered as an extra service.

To reserve the boat, you will only the need the name, surname, contact telephone number and e-mail. Once completed, you will be asked for identification documentation of the rest of the guests.
To rent a boat without a captain, we recommend you read our post in detail, which shows the current sailing licenses valid for Ibiza.
Some boats also require a nautical curriculum that contains your sailing experience to be rented without a skipper.

After sharing the experience with thousands of clients of Moana Smart Charter during all these years and with the recommendations of our expert captains, renowned professionals of the coast of Ibiza and Formentera, we have compiled the best routes for motor boats, taking into account the optimization of the time of navigation so that the fuel consumption does not rise too much and thinking about the departures from the port of Ibiza.
At all times, you can decide your own route, you can ask the captain and he will give you his expert advice taking into account the weather, duration of the boat trip and estimated fuel consumption.

Yes, security is the most important issue on boats. We recommend you communicate in advance the age and height of the children to make sure that the boat has life jackets adapted for them.
Other tips are: Listen carefully to the crew’s safety instructions when boarding; pay attention to the handrails; do not jump into the water when the engine is on; remain seated and hold on properly to avoid falling when the boat is in movement; make sure that the boat has enough shade for the small ones in order to avoid sunstroke; wear caps and sunglasses to protect them from the sun; rent a boat that has at least a small cabin or room to shelter them from the sun or where they can rest; and finally and most important, to bring an adult in charge of them, since this is not the task of the captain or the crew. With the right conditions, a boat trip with children on board can be memorable.

No, the complimentary drinks included on the boats are not unlimited. Normally we leave enough drinks to spend the day by boat, mineral water, Coca-Cola, Fanta, Aquarius, beer; The most common is to have more or less 1 or 2 cans per person.
If you have any preference on what type of soft-drinks you would like you can tell us before the day of the departure and we will organize it, for example more beers than soft drinks, etc.
If you bring bottles of alcohol to make your own spirits, it is good to be cautious and bring supplies of your favourite mixer, tonic water, etc.

Yes, on most of our boats you can bring your own food and drinks on board.
Ask us if you need any special equipment and if an extra final cleaning charge is applied, as in the case of some catamarans and boats for large groups in Ibiza.

Cooking on board will depend on the length and dimensions of the interior spaces of the boat. The largest and best equipped kitchens are in the larger yachts, which also have good kitchen utensils and crew staff who take care of it, sometimes with a chef included, or with the possibility of incorporating it as an extra, and with an area inside the boat that facilitates the control of smells.
The smaller boats, which are rented for single days, do not have equipped kitchens and their use is usually restricted.
It is recommended that you choose cold food, such as sandwiches, salads, fruit or prepared meals that only need a microwave touch.
We recommend that you always advise us with time to check and coordinate with the crew of each boat and let you know if it is allowed or not on the boat you are going to rent in Ibiza.

The cancellation or changes of the date depend on the conditions offered by each owner, being usual the change of date for another in which client and owner agree and the boat is available.
It is considered bad weather when the wind is strong enough that boat trips are not recommended, or when raining.
In Ibiza during the summer months it is very unusual to have bad weather, it will be common for the day to begin cloudy but end up clearing at midday and sometimes in Formentera the sky is totally open.
It is always better to check the weather report well, delay the departure time. In Moana Smart Charter we always try to make the customer happy and do everything possible to get the best deal. If it is not possible to change the day we always try to negotiate the refund of the reservation. As always, we recommend consulting the return policy of the chosen boat.

The deposit or security deposit of the boat rental rent without a skipper takes between 24 to 48 hours for its return, after verifying that the boat has not suffered any damage both externally and internally, and that it has been properly refuelled.
Once verified that everything is correct, it is returned. Some damages that are caused in propellers, engines, electronics, anchor, awning, equipment and other details are not so easy to see at first and are discovered when sailing with the boat the next morning, for this reason the return period can be extended until 48h.

Depending on the type of boat and the scheduled route or itinerary, our Moana Smart Charter team can give you an estimated consumption rate. This information may be relevant in motor boats, since in both catamarans and sailboats the consumption of motor is very small.
In the brochure / pdf of each boat, the engine, the cruising speed and the estimated consumption rate are specified, whether in litres per hour or euros per hour. The engine only consumes fuel while it is in operation; during anchoring it remains off, without consuming.
The power of the engines, speed, the weight of the boat, the state of the sea, the wind resistance and the number of miles navigated influence the fuel consumption. The boat routes in Ibiza and Formentera that we share with you in the Moana Smart Charter website have an estimation and average time of use of engines in each one. This information is always indicative.
The captain of your boat can also make an estimation for your route if you want to trace it yourself in order to know if it may or not interest you depending on fuel consumption.
The way to test the most exact fuel consumption of the boat is to leave the tank at 100% and refuel it again until it is filled when returning to port.
This is relatively easier with the smaller boats and motorboats in general, and what is usually done always.
Because of their size they are easier to manoeuvre, their fuel tanks are smaller and occupy less space in the port. With yachts, this system requires more logistics, more time of work and if all the boats did so, the gas station in the port and the port itself would be collapsed.
This system is usually used on yachts and large ships when the client decides to rent the boat for a week, entering with a full tank and refuelling the last day of the charter after the last navigation.

On the profile of each boat, the maximum capacity of people allowed during the day is always indicated without counting the crew. A boat can be dispatched for 12 people and can mean 11 guests + captain, or 10 guests + captain + sailor. In larger yachts, by length and characteristics, it is easier to find cabins for 12 guests + crew; for this reason, in Moana Smart Charter we always refer to the capacity as guests on board.
The capacity of guests sleeping on board or with overnight stays depends on the number of cabins; usually 2 people per cabin, sometimes queen size bed, king size, two single beds in parallel or in bunk, and in some cases with an extra foldable bed suitable for children, due to its light weight.
In general, the maximum distribution that we can find in charter boats based in Ibiza is of 4 cabins, being 5 very rare. It is easy to think that the bigger the boat, the more people can go on board, but the charter licenses in Ibiza do not go further than 12 guests + crew. Only boats with a passenger boat license can exceed this number and in Ibiza there are few, such as giant catamarans or schooners, more suitable for day events than for overnight stays.

It is normal to tip the captain and crew as a way of thanking them for their hospitality and kindness helping you make everything easier, giving you advise on places and routes, recommending special places and in occasions they even have the role of tour guides on your route. The tip, of course, depends on your degree of satisfaction.
In Moana Smart Charter we always count on a fantastic staff and good hosts so that you feel comfortable and are treated well. Renowned professionals of the islands, navigation routes, restaurants and points of interest, and also knowing how to react effectively and efficiently.

Choosing the restaurant where you are going to eat with time is highly advisable, because in addition to ensuring your favourite table and shift you can foresee in advance if the restaurant has an auxiliary service to get off the boat and return. They are zodiacs with great capacity, faster and more stable than the ones the boats carry, which will leave you practically on the shore, all in exchange of a tip for the boatman.
If the chosen restaurant does not have a boat pick-up service with a zodiac, you will depend on the auxiliary boat that your own boat carries. They are usually smaller, with less capacity, more sensitive to waves.
If the restaurant chosen does not provide this service and your boat does not carry an auxiliary one you cannot go down to the restaurant, having the alternatives to choose another restaurant with this active service or to take prepared meals on board.
You also have the option to ask the restaurant to deliver food on board. This service is increasingly difficult to find because of the logistics it requires, the food may not arrive with the right temperature, or it is more complicated to ask for it to be changed in the case of not liking it. This service requires that your boat has cutlery, crockery and kitchenware, and in smaller boats it is more complicated, due to the dimensions, spaces and because they are not designed for eating on board as in a restaurant or on a boat of great length.
Another variable to take into account is the sea condition that day; if the area chosen to anchor near the restaurant is not advisable, it will be best to change the plan as soon as you leave the port. Our recommendation is not to leave it for the last minute and organize it with time, so you can choose the most appropriate boat route without having to navigate from one place to another looking for a restaurant, and take advantage of the day.

A.P.A. is the abbreviation for Advanced Provisioning Allowance. It is an advanced payment that is required to finance the costs of the boats. It corresponds around 25-30% of the rent and is used to cover the preparation costs of the yacht, food and drink supplies, fuel, extra activities, crew tips and other requests from the clients.
If the A.P.A. is not fully used at the end of the charter, the amount left over will be returned to the client. Sometimes it can be done right away if there is nothing pending and with everything clear. Other times it can take up to 10 days to be returned, used to analyse the situation. The A.P.A. is a payment that is managed directly by the captain and crew, as a fund to use during the client’s stay on the boat to cover their needs. In the case that the A.P.A. finishes before the charter ends, the client would have to add an amount to it, because nor the charter company nor the crew can advance any payment that corresponds to the client.

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